Delete Your Account

You can request permanent deletion of your Zaplo account and associated data at any time, whether you are a Buyer, Seller, or Delivery Partner.

How to request account deletion

Send an email to our support team from the email/phone number registered on your account, with the subject line "Delete My Account", including:

Send your request to:

📞 +91 6392303278

We aim to process every deletion request within 7 business days.

What gets deleted

What we retain, and why

Some information cannot be deleted immediately and is retained for a limited period as required by law or for legitimate business purposes:

Order and transaction history — retained for up to 7 years, as required for tax, accounting, and financial dispute-resolution purposes.
Records needed for an active dispute, refund, or fraud investigation — retained until that matter is resolved.

This retained data is kept securely, is no longer linked to your active profile once your account is deleted, and is not used for any other purpose.

Delete Your Zaplo Account